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We want you to be completely satisfied with your purchase from Wynorg. If for any reason you are not satisfied with your order, we offer a return process for damaged or defective items.

1. Eligibility for Returns

a. We accept returns for items that are damaged during transit or are defective upon arrival.

b. To be eligible for a return, you must contact us within one day of receiving your order.

2. How to Request a Return

a. To request a return, please contact our customer support team at support@wynorgnursery.com 7559948222

b. Provide your order number and details of the damaged or defective items, including clear photos if possible.

3. Return Process

a. Once we receive your return request, our customer support team will review your request and provide you with instructions on how to return the damaged or defective items.

b. Please package the items securely to prevent further damage during return shipping.

4. Refund Policy

a. We are committed to your satisfaction. If you are not happy with your plant, we will gladly offer a refund. However, if you’d prefer, you can first request a replacement for any damaged or defective items. We will process your replacement request as quickly as possible, with a maximum processing time of 7 days. If a refund is approved, it will also be processed within 7 days.

b. If the exact replacement item is not available, we will offer a suitable alternative or provide a credit for the purchase price.

5. Return Shipping

a. We will cover the cost of return shipping for damaged or defective items.

b. Follow the return instructions provided by our customer support team to ensure a smooth return process.

6. Inspection of Returned Items

a. Upon receiving the returned items, our team will inspect them to verify the damage or defect.

b. We reserve the right to deny a return request if the damage is determined to be the result of mishandling or improper care after the item was delivered.

7. Contact Us

If you have any questions or concerns about our return policy, please contact us. Firoz Khan, Manager, Whatsapp 7025757330.